Hello,
I am travelling outside of Canada, My latest bill says I have 2 Roaming charges:
Jan 28, 2026, 06:46PM in Japan (1 min)
Jan 30, 2026, 01:54PM in Vietnam (1 min)
Meanwhile I don’t think I use any calls or other roaming services. Please help !! Thank you in advance
Question
Inncorrect Roaming Charges
+4Did your check your voicemail perhaps, or received a call and picked up the phone?
+4What about a text message? Did you receive your invoice yet? How much were you charged? If you truly believe it was an error, I can flag a rep for you 🙂
No I didn’t send any text messages. The only text I received was from 7626 for Koodo Easy Roam offers.
And yes did received my bill and truly believe it’s error
+4OK I have flagged a rep for you 😊
+4Hi
We have looked into it and we have been able to remove one of the charges (January 30), since the charge was due to data leakage.
For the other charge, there was some data usage which triggered the charge.
For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Let us know if you have further questions.
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