I have days of roaming charged on my latest bill. I have not left Canada and these charges need to be reversed.
Solved
incorrect Roaming Charges
Best answer by Oliver C
Hi there,
I’ll flag a rep to check out the charges. Just make sure you’re logged into the community using your self serve credentials and they can take a peek.
Going forward, I suggest you turn off roaming and change your carrier selection settings from automatic to manual and then Koodo. This should help prevent this from happening again. Note some charges may have to be reset if you restart your device. More info can be found below. 🙂
Understanding how you'll be charged while travelling | Koodo Mobile
This topic has been closed for replies.
Hi there,
I’ll flag a rep to check out the charges. Just make sure you’re logged into the community using your self serve credentials and they can take a peek.
Going forward, I suggest you turn off roaming and change your carrier selection settings from automatic to manual and then Koodo. This should help prevent this from happening again. Note some charges may have to be reset if you restart your device. More info can be found below. 🙂
Understanding how you'll be charged while travelling | Koodo Mobile
+4Hi
We have looked into it and we have been able to remove the roaming charges since it was due to accidental roaming. Feel free to check the amount due in self serve when you get the chance.
For more info about how to prevent roaming charges in the future, please check the article share by
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