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Incorrect Roaming Charge

  • November 20, 2025
  • 2 replies
  • 36 views
S

I was charged for roaming on my October, and November bill. However, I have not left the country. Can I please get a refund? Thank you.

Best answer by Georgia Koodo

Hi ​@sydneyduong, we’ve checked the charge on your October bill and as as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

Your November bill has not been issued yet, please let us know if you see any roaming charges once it has been issued and we will gladly look into it for you then. 

 

This topic has been closed for replies.

2 replies

Allan M
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  • Allan M
  • Mobile Master
  • November 20, 2025

I’ll flag a rep since you didn’t leave Canada.

Flo Koodo
Georgia Koodo
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  • Georgia Koodo
  • Official Rep
  • Answer
  • November 20, 2025

Hi ​@sydneyduong, we’ve checked the charge on your October bill and as as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

Your November bill has not been issued yet, please let us know if you see any roaming charges once it has been issued and we will gladly look into it for you then. 

 

Allan M
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