I’ve been charged for roaming on February 8 and January 17 both of which I was not traveling in the United States and just live relatively close to a border. I would like these corrected.
Solved
incorrect roaming
Best answer by Flo Koodo
Hi
We have reviewed the details and we have been able to remove the 2 roaming charges since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
+4Hi there
I'll flag a rep back to the post since its been a few days. They will respond here again once they have reviewed the charges. 🙂👍
+4Hi
We have reviewed the details and we have been able to remove the 2 roaming charges since it was due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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