My wife was incorrectly billed for EasyRoam while in Victoria, BC. She has a new phone and hasnt turned off roaming/auto network connection yet. The dates of easyroam are November 9 and December 7, 2025. Both days she was located in Victoria, BC. Please remove these from billing. Thanks
Question
incorrect easyrom charge
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Hey,
If your wife was billed EasyRoam charges while in Victoria, BC (within Canada), these are likely incorrect because EasyRoam applies to international roaming only. Since she has a new phone and roaming/auto network connection was on, it triggered charges mistakenly. You can just request a billing adjustment to remove those EasyRoam charges for Nov 9 and Dec 7, 2025, explaining the phone was in Canada and no international roaming occurred. If you want, I can flag a rep to review this.
+4Hi
We have been unable to identify the account based on your community profile.
Is your wife’s line on a different account?
+4
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