Incorrect Easy Roam charges

Question

I forgot to turn off Data Roaming from a previous trip to the US and was incorrectly charged for data roaming on February 20th when I was in Port Renfrew, BC.

Oliver C · Accepted Answer

I’ll flag a rep to check out the charges. Just make sure you’re logged into the community using your self serve credentials.

Going forward, the first thing would be to turn off roaming as you know but I also suggest you change your carrier selection settings from automatic to manual and then Koodo. This should also help prevent this from happening again.

Note some charges may have to be reset if you restart your device. More info can be found below. 🙂

https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling

Darius Koodo · Answer

Hello ​@rpurychWe have reviewed the details and we have been able to remove the roaming chargesince it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.Following the steps mentioned by ​@Oliver C will help you avoid future similar fees.Also, feel free to check the available plans in your self serve account, as you might be eligible for a Canada-US plan:https://www.koodomobile.com/en/help/changing-your-rate-planWith a Canada-US plan, there will be no fees for when the phone picks a US tower while near the border,. On top of that, you can use your phone without additional charges in US (some exceptions apply). More about Canada-US plans, you can find herehttps://www.koodomobile.com/en/help/traveling-with-your-canada-us-rate-plan

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