Hello, I was charged for 3 days of easy roam on my minutes. I was never in the US, we vacationed at a town near the boarder (Rossland) and received notifications that we were roaming despite not being in a different country. Please correct my bill. Thanks.
Solved
Incorrect Easy Roam Charges
Best answer by Georgia Koodo
Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
This topic has been closed for comments
+4Hi
To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.
For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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