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incorrect easy roam charge

  • January 2, 2026
  • 2 replies
  • 20 views
C

I was incorrectly charged for easy roaming. I have no left Canada. Can you please correct. 

 

Thanks 

Best answer by Georgia Koodo

Hi ​@Cal hun, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

For more details on how to prevent accidental roaming charges, you can check out this article.

 

    2 replies

    O
    Forum|alt.badge.img+4
    • Oliver C
    • Mobile Master
    • January 2, 2026

    Hi there,

    to confirm, did the charge show up on your most recent bill or was it just the notification saying you will be charged?

    If it was just the notification, you will have to wait for the charge to show up on your most recent bill before it can be credited. This is because the charge may be screened before you receive the bill and you may not actually be charged.

    Just a guy trying to help out 🙂
      Georgia Koodo
      Forum|alt.badge.img+4
      • Georgia Koodo
      • Official Rep
      • Answer
      • January 2, 2026

      Hi ​@Cal hun, we’ve checked the charge you mentioned and as it was accidental roaming we have added a credit to your account, you can check it out in your self-serve. 

      To avoid future charges please make sure that the data roaming is off in your phone settings and you are manually connecting to the Koodo network.

      For more details on how to prevent accidental roaming charges, you can check out this article.

       

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