I have been charged $96 for easy roam. I have not left BC. Can you please fix this issue. Thanks
Answer
incorrect easy roam
Best answer by Flo Koodo
Hi
We have reviewed the details and we have been able to remove the roaming charge since they were triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
That’s rough. First thing; did your phone accidentally connect to a US network near the BC border? That’s the most common reason for surprise Easy Roam charges even if you didn’t leave the province.
Check your Self Serve account under roaming usage to see when/where those charges happened. If it was accidental cross-border roaming, I can flag a rep to review it; they can sometimes reverse erroneous charges.
What does your usage breakdown show?
When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.
Let me flag a rep to investigate your accidental roaming
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
+4Hi
We have reviewed the details and we have been able to remove the roaming charge since they were triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.