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Incorrect Bill amount

  • February 17, 2026
  • 2 replies
  • 45 views
J

I have received 113 CAD for the month of Feb . I am move out from the KOODO Service on Feb 2nd why my bill still not adjusted to proper amount . It should be just tab amount which was 50 CAD + some days which I have used service  Please help 

Best answer by Flo Koodo

Hi ​@Jhala 

We have looked into it and we see the cancelation was 1 day after the bill date, therefore the final bill, which will also include an adjustement for the plan.

Please note that the tab bonus will also be charged on the final bill (please check the link shared by ​@Dennis above and you can also check the Koodo tab page in self serve and the service agreement for the initial amounts for both tab balance and tab bonus).

Let us know if you have further questions and we will do our best to help!

2 replies

D
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  • Dennis
  • Mobile Master
  • February 17, 2026

Was there a Tab Bonus amount as well?

https://www.koodomobile.com/en/help/Tab-bonus?srsltid=AfmBOoqQGoE8YRGC-dXDD7oFl9TBvLFpIBLl1PXiQvR0hZEJNlX0sqlr

 

When you download your detailed pdf ebill, what charges looks incorrect?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • Answer
    • February 17, 2026

    Hi ​@Jhala 

    We have looked into it and we see the cancelation was 1 day after the bill date, therefore the final bill, which will also include an adjustement for the plan.

    Please note that the tab bonus will also be charged on the final bill (please check the link shared by ​@Dennis above and you can also check the Koodo tab page in self serve and the service agreement for the initial amounts for both tab balance and tab bonus).

    Let us know if you have further questions and we will do our best to help!

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