Last month, I visited the Koodoo/Telus Store to transfer my eSIM to my new iPhone. Unfortunately, after the transfer, the settings must have reverted to the default settings, or I lost access to the two optional add-on settings I had chosen. I left the country at the beginning of March without knowing this and have been charged roaming fees for every day since, even though I haven’t used the phone. The phone was stored in a drawer because it’s not needed until I return. Initially, my prepaid plan options were set to receive texts without incurring roaming fees, but I was instructed not to send or answer calls while I was out of the country. I only discovered the charges today when I received my Koodo bill via email.
I kindly request consideration to remove or reduce the excessive roaming charges from my account.
