I was charge for 2 days of easy roam wrongly. I have a Canada/USA plan, so I didn’t need roaming while in the USA. And I bought a Mexican simcard while in Mexico, so I know I did not use roaming. I noticed that while driving between Tucson AZ and San Diego CA, my phone connected with a Mexican company, but I was in the US.
Can I have a refund please?
Can you login and download your detailed pdf ebill. How much was the roaming for each day? And which day was the accidental roaming on?
Hi
The first charge is valid as there is no US usage in that time period. However, I was able to credit the second charge for you as accidental roaming, you can check the updated total in your online account.
For more information on how to prevent unwanted roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
The first Easy Roam charge is valid, but if you would like to dispute it further you can schedule a call-back through our Koodo Assist or send us a private message on social media via Facebook, X/Twitter or Instagram.
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