Hie, My name is Utkarsh and my phone number is **551. Koodo has started charging a lots of extra amounts. I am gold to pay $89-90 charges and I am very disappointed from this. Can anyone please call ke from Koodo. I want to know the details and I can change to rogers or fido. I never expected this from koodo.
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Please don’t post your number in this public forum as anyone can have your personal number. You couldn’t also schedule a call back in the forum.
Regarding the issue, have you downloaded your PDF bill and check the page 3 of it? There should be a breakdown of the fee there.
Hi
We see that you managed to get in touch with a rep over the phone in the meantime.
We have checked the previous bills and we didn’t find any extra charges, we recommend checking the PDF bill in self serve for more details : https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills There is an amount reported from the previous bill.
With a postpaid plan, the payment are required to be posted monthly before the due date, to prevent late payment fees. For more info, please check this article https://www.koodomobile.com/en/help/past-due-bill?srsltid=AfmBOoo9jai9T6-jTUep90jKtebD77qG9y1KswSbzeBbwYFvLaOQS1-S
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