I stopped using Koodo 4 years ago

Have you reached out to Equifax and TransUnion to obtain a copy of your credit report? Did you follow up with the collection agency to figure out the reason for the outstanding balance?

I have contacted TransUnion and yes I did talk about the outstanding balance that is a hoax from Koodo. Unfortunately I received another billing statement from Koodo today. I cannot fix the first problem since Koodo is still sending me statements. Koodo will report it again and the cycle will continue. Thank you for the reply. It’s very frustrating when there is no customer service to get the matter settled.

If you ported out this would have canceled your account and generated your final bill. If you have an amount owing on your plan or tab, then you will need to pay that.  If you dont then yes Koodo will hound you and eventually sending it to collections and they will hound you until it is paid.  This will also impact your credit rating

So you ported your number to a different provider four years ago, yet Koodo was still sending you bills.

Was that for your phone tab?

Then it went to collections. When did the collection agency first contact you?

It was a monthly contract without a tab that was always kept paid on time. I fulfilled the contract and ported over to Freedom Mobile.

Is 4 years enough time for Koodo to figure out I ported my phone number to another company? I stood at the counter saying yes it is me and yes I am porting the phone number to the text message sent to me by Koodo. Their mistake caused my credit rating to drop 200 points. These are the mistakes AI creates.

That is strange. If your number was indeed ported out, you should have received a final bill from Koodo and that would have been the end of it. Let me flag a rep to help you out.

Hi ​@This Boy 

We have identified an account, based on your community profile, that was cancelled recently. Just to double check, do you still have access to the self serve portal for this account?

I used the Koodo account to log into this forum. Self serve says I must pay $88.78 to keep my credit report in good standing. As I’ve said before I was on a monthly contract for two years with Koodo. Those months were paid via my credit card. I moved to another provider leaving a $0.00 balance with Koodo. 

Why did Koodo continue to use my credit card for monthly payments, of the increased about of $50+ dollars per month, knowing the phone number had been ported.

Here we are years later and Koodo wants more money or they will blackmail me into paying or continue to ruin my credit rating?  

I’m confused, so the account you logged in with is not the account in question or it is?

If it is, then the account is not closed.

And does it say there is a bill of $88.78 or does it specifically say it is to keep your credit report in good standing.

Can you post a screenshot with your personal info blacked out?

I said “I used the Koodo account to log into this forum.”

Yes this is the account in question. Logged into Koodo and logged into the forum using the Koodo account.

I do understand these are users who are trying to help.

We ask because a Koodo self serve account only stays open for 90 days after an account is closed.  And if the account has been sent to a collections agency, the account should have been closed at that point.

If you self serve can you download your detailed pdf ebill?  Does the phone number match the number you ported out?

How long were you with Koodo and when did you port out?

Hello ​@This Boy From what can be verified, the remaining active service was for a Tablet line which was activated since 2023. Since the main phone number ported out, the tablet line remained active. We do not see a cancelation request for it at that time.

 The payments went through as there was a preauthorized payment set on the account, until it was removed. 

You can download the detailed invoice as PDF and also download the service agreement in the online account. 

That was a tablet was from Telus and had no phone service. Data showed up as Telus. It had nothing to do with Koodo. Do you want to bring Telus into this original discussion?

You are saying after I ported away from Koodo, that Koodo could bill me $50.00 a month, with no data and no phone service on a tablet from Telus.

I’ve been with the current provider for two years and was with Fido for two years, before that making it four years ago, since I was with Koodo. The account was closed when I moved to Fido. 

According to the ebill PDF there are no historical records available nor is there an agreement in self-serve. 

I’ve had the same phone number for fifteen years. That’s when I moved back to Alberta.

As it is I was hoping this matter could be solved in the forums. TransUnion has the records along with the credit card company about the bills paid to Koodo after I moved my service to Fido. I was honestly hoping I would find a solution rather than go through the long process with the credit agency. 

I am not paying Koodo anything for a service they did not provide for many years.

Thank you to everyone who offered questions to jog my memory and to those who offered ideas. You’ve been great.

I would still request a callback to speak with a rep to at least determine where each you you and Koodo stand and the impact to your credit.

https://www.koodomobile.com/en/help?autobots=rollout

It does make sense that your self serve account still works if they are still charging you.  Rep did say you have a tablet data line.  I’m not sure if you got your tablet from Koodo or the data line as well or if you also paid Telus for your tablet data line at the same time.  I think you need to find out what happened here.

Thanks for the reply

I have all the proof I need to take this matter to TransUnion and I did so since I wrote my last reply. Tucked neatly away in a sub-directory on my hard drive are all the documents from Koodo including the dispute with my credit card company. There’s also proof when I decided to leave Koodo due to the massive increase in use of service. 

I know what happened at Koodo and I have washed my hands of their tactics.

We, as Canadians, must demand jobs for Canadians to work in Customer Service. 

As I said thanks to everyone including you Dennis :)

All the documents are in the hands of TransUnion. 

I suppose you could consider this thread closed

While waiting for a response from TransUnion, you may also want to escalate your concern to the management team by filling out the form in this link. 

I have nothing to say to Koodo.