I stopped using Koodo 4 years ago

Have you reached out to Equifax and TransUnion to obtain a copy of your credit report? Did you follow up with the collection agency to figure out the reason for the outstanding balance?

I have contacted TransUnion and yes I did talk about the outstanding balance that is a hoax from Koodo. Unfortunately I received another billing statement from Koodo today. I cannot fix the first problem since Koodo is still sending me statements. Koodo will report it again and the cycle will continue. Thank you for the reply. It’s very frustrating when there is no customer service to get the matter settled.

If you ported out this would have canceled your account and generated your final bill. If you have an amount owing on your plan or tab, then you will need to pay that.  If you dont then yes Koodo will hound you and eventually sending it to collections and they will hound you until it is paid.  This will also impact your credit rating

So you ported your number to a different provider four years ago, yet Koodo was still sending you bills.

Was that for your phone tab?

Then it went to collections. When did the collection agency first contact you?

It was a monthly contract without a tab that was always kept paid on time. I fulfilled the contract and ported over to Freedom Mobile.

Is 4 years enough time for Koodo to figure out I ported my phone number to another company? I stood at the counter saying yes it is me and yes I am porting the phone number to the text message sent to me by Koodo. Their mistake caused my credit rating to drop 200 points. These are the mistakes AI creates.

That is strange. If your number was indeed ported out, you should have received a final bill from Koodo and that would have been the end of it. Let me flag a rep to help you out.

Hi ​@This Boy 

We have identified an account, based on your community profile, that was cancelled recently. Just to double check, do you still have access to the self serve portal for this account?