I have not received $25 Refer-a-Friend credit yet.

Hi there,

the $5 off per month should apply to the bill. This won’t show up as a negative balance on your account as it just gets added to the amount you owe.

If you received the notification in January, have you received your February bill yet? If so have you downloaded the PDF bill to see if the credit applied?

Viewing and downloading your bills | Koodo Mobile

Assuming this is your first bill, it will likely not show up. However, you should see it on the subsequent bills. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected

Is your refered friend still a customer and their account is in good standing?  Both accounts must be in good standing for the credit to apply according to the T&C’s

https://buyapowa-embedded-koodo.herokuapp.com/common/terms

Here is the contact form if you do have questions about your refer a friend credit

https://buyapowa-embedded-koodo.herokuapp.com/common/contact

I checked the bills from January to February. Both of them were the normal bills. No credits had been deducted.

Did your friend get the credit yet?

Is their account in good standing?

Yes, he has got the credit. He joined Koodo in Dec 2025 as well. 

Let me flag a rep to see if we can know more about the credits. You could also contact their refer-a-friend through their form https://buyapowa-embedded-koodo.herokuapp.com/common/contact

Hi ​@shfa2000, we’re not seeing the credit on your last bills. As Dinh mentioned above, we’d recommend filling out the contact form in the bottom of this page to get in touch with our referral team for more information. 

Thank you very much. I just submitted the form.