Hi everyone, I have a problem where I have bill charges even though I already talked to the rep and got it paid. The story was I have to leave Canada asap so I called them about my cancellation and would like everything to be paid off. After the talk, the total charged was 511.49$. Now I have to pay 444.49$ that came out of nowhere. I had to make sure everythings paid off as my bank account is cancelled as well. Now I can’t reach human rep to talk about this. Please help!!!
Solved
I got extra payment
Best answer by Allan M
okay so then whats the 511$ for? I remember I asked the rep that i would like to pay off everything and thats the number she gave me
Your final bill total was: $956.23 which was all for the price of the phone.
The $511 you paid was deducted from that leaving $444.74 left to pay.
The rep you were talking to likely miscalculated what you owed.
Did you recently purchase a phone on the tab and then cancel immediately after?
Can you provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
Can you provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
here they are
Thank you for providing the screenshot. The reason for the total amount comes from the remaining Tab and Tab Bonus balance. You got a phone from Koodo and decided to cancel before the end of the 2-year period. That is why the two charges are showing up on your bill.
If you need to learn more about the Tab Bonus, you can click the following link. You can also refer to your Self-Serve account under the Tab page. https://www.koodomobile.com/en/help/Tab-bonus
Thank you for providing the screenshot. The reason for the total amount comes from the remaining Tab and Tab Bonus balance. You got a phone from Koodo and decided to cancel before the end of the 2-year period. That is why the two charges are showing up on your bill.
If you need to learn more about the Tab Bonus, you can click the following link. You can also refer to your Self-Serve account under the Tab page. https://www.koodomobile.com/en/help/Tab-bonus
okay so then whats the 511$ for? I remember I asked the rep that i would like to pay off everything and thats the number she gave me
Are you able to provide a screenshot for your previous bill?
no sadly. I also cant call them as i dont have a canadian number anymore. the only way right now is probably live agent.
Since you are currently abroad, you will need to send a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo
Since you are currently abroad, you will need to send a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo
I have already done that, still waiting for their reply!
+4okay so then whats the 511$ for? I remember I asked the rep that i would like to pay off everything and thats the number she gave me
Your final bill total was: $956.23 which was all for the price of the phone.
The $511 you paid was deducted from that leaving $444.74 left to pay.
The rep you were talking to likely miscalculated what you owed.
Did you recently purchase a phone on the tab and then cancel immediately after?
okay so then whats the 511$ for? I remember I asked the rep that i would like to pay off everything and thats the number she gave me
Your final bill total was: $956.23 which was all for the price of the phone.
The $511 you paid was deducted from that leaving $444.74 left to pay.
The rep you were talking to likely miscalculated what you owed.
Did you recently purchase a phone on the tab and then cancel immediately after?
I bought it last year on the tab. I also paid off the tab something which cost 240$. It shouldnt cost 444.
+4I bought it last year on the tab. I also paid off the tab something which cost 240$. It shouldnt cost 444.
The tab itself was $240. The Tab bonus was $606.22.
The tab bonus is a fee Koodo charges only when you cancel or get a new phone before the two years is up as a way to recoup the costs of the discount they gave you so that people can’t signup for a cheap phone on a tab and then cancel and keep the cheap phone.
If you stay with Koodo for the full 2 years you don’t have to pay that tab bonus. If you leave early, you do.
I bought it last year on the tab. I also paid off the tab something which cost 240$. It shouldnt cost 444.
The tab itself was $240. The Tab bonus was $606.22.
The tab bonus is a fee Koodo charges only when you cancel or get a new phone before the two years is up as a way to recoup the costs of the discount they gave you so that people can’t signup for a cheap phone on a tab and then cancel and keep the cheap phone.
If you stay with Koodo for the full 2 years you don’t have to pay that tab bonus. If you leave early, you do.
Wow then what was the 511 for then? I have even told her about leaving and i said ill be paying everything. She should have included that. I dont even have a bank account to do that now.
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