I was contacted by a Koodo representative. He offered a 30% discount on my current account an as a promotion, I was to receive a phone. It was supposed to be a samsung Galaxy but I received an Iphone 17 a couple days later. It was supposed to be free. I just got my bill and it shows my monthly charges to be over $500/month. I don’t know what a tab plus upgrade is. At no time during my conversation was I asked for any personal info(pin, card number...) I did not even want another phone. What do I do now?
Question
I am being charged for a phone I did not want
Hi there,
to confirm, were you ever reached out to again by the rep or was it just the one time interaction? When you check the charges in self serve, what were the charges exactly for if it is $500 per month?
+4What was your plan price before you agreed to this promotion?
"it shows my monthly charges to be over $500/month."
This may be typo? Could it be $50/mo including the tab charge?
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.