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Question

how to talk to a billing person

  • February 13, 2026
  • 2 replies
  • 0 views
B

I am no longer a customer. My login does not work anymore (been 4 years). I accidentally paid money to Koodo and I need to reverse the charges. My number is **********.  My email is *****@ outlook.com

Note- I cannot login to anything OTHER than this self- serve community. Please help!

    2 replies

    M
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    • MilkyWay
    • Mobile Master
    • February 13, 2026

    You will need to schedule a callback through Koodo Assist and speak with a rep to get a refund. Are you able to go through your emails to find your account number? https://Koo.do/Chat 

    Georgia Koodo
    Forum|alt.badge.img+4
    • Georgia Koodo
    • Official Rep
    • February 14, 2026

    Hi ​@brannis, we’ve edited your post as it contained personal information and this is a public forum. If your account has been cancelled for more than 90 days, it will be permanently closed and any payment attempt will not be reflected on the Koodo account itself. We’d recommend contacting your bank to check on the transaction.

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