I have an outstanding unpaid balance, but upon looking back through my bills on Self Serve, I see that a payment was received, but not applied to the bill.
How do I rectify this? I want to pay my unpaid balance, but I don't want to pay an amount I've already paid.
Best answer by Darius Koodo
Hi there
Can you provide a screenshot of your bill showing a detailed list of charges and payments that were made towards your account? Make sure to remove any personal details, as this is a public forum.
So I had an amount owing of $74.65 on the September invoice, paid $75.00 on Oct.6, but the $74.65 appears as past due on the October 13 invoice.
That is strange. Are you making your payments over the phone instead of the Self-Serve account? Do you have confirmation from the bank or credit card company that the payment has been made?
+4Hi there
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