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Question

How to contact Koodo for a person who has died

  • December 24, 2025
  • 3 replies
  • 73 views

How can I contact Koodo to manage a phone account for someone who has died?  I keep getting directed to Kood assist online but it is not helpful.

 

i am the executor of the estate and need to manage the phone plan.  

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3 replies

  • Author
  • Beginner
  • December 24, 2025

I found a phone number for Koodo but it literally hangs up after telling me to use Koodo assist.  But Koodo assist is useless because I am not a Koodo customer and it does not let me setup a callback.  Why is this so difficult?


Koodo
  • Official Rep
  • December 24, 2025

Hi there ​@User8373628  You can request to schedule a callback through our Koodo assist

We have also sent you a private message here, over the community. Feel free to respond whenever you have the time. 


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  • Mobile Master
  • December 25, 2025

As soon as you ask to cancel an acocunt, it’ll give you the option to schedule a callback