How to close my account?

Hey Chris, you can close your Koodo account from abroad by messaging Koodo on Facebook Messenger or Twitter. If you don’t use social media, you can use a VoIP app (like Fongo) to get a Canadian number and then schedule a free callback through Koodo’s Chatbot. Just make sure you only use the service to receive the call, so you won’t get charged.

Let me know if you still have your Koodo SIM, or if you need help with VoIP apps!

More info: https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

Thank you Robert!

I'll try Facebook Messenger.

Yes I do still have my sim, its just not currently in my phone.

Cheers

Chris. 

Are you a prepaid or postpaid customer? You only need to call in/contact if you are a postpaid customer. For prepaid, all you need is to remove the payment method 

I get a monthly bill. 

If so, you can follow the Facebook/x link at the bottom of this forum webpage to connect with a rep. That is the most convenient way

Awesome, thank you Dinh!