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How to cancel internet subscription

  • February 22, 2026
  • 2 replies
  • 46 views

I have tried to schedule a callback twice to cancel my home internet service.

Each time, my call was just transferred, and after a long wait, the line was automatically disconnected.

I only want to immediately cancel my non-working home internet service and request a full refund.

What can be done to resolve this right away? 

Best answer by Dennis

Let me flag a rep for you

This topic has been closed for replies.

2 replies

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  • Mobile Master
  • Answer
  • February 22, 2026

Let me flag a rep for you


Flo Koodo
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  • Official Rep
  • February 22, 2026

Hi ​@J.Ha 

We have just sent you a PM, so we can confirm some more details and further assist, please check your community inbox when you get the chance.