How do I talk to a billing person??

What kind of billing issue are you referring to? Are you able to provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.

Hi ​@Annalu 

We are sorry to hear you didn’t manage to get help regarding your bill! 

We would like to make sure your feedback is forwarded to the appropriate team, will you please let us know if you encountered any specific issues when you tried to get help with the virtual assist? 

Regarding your inquiry, if you wish to provide more details about the bill you are referring to, we will do out best to help! 

My bill this month was $5 more, and there was a pop up explanation. However, I didn't make or authorize a change to my plan as the message indicates. Seems like it should take a live agent a quick review to confirm this, where as the virtual assistant at best goes in circles by limiting the back and forth to unrelated prompts.

Here is the previous month's bill, that shows it's exactly the same plan without any changes (80GB UL)

Hi there ​@Annalu From what can be verified, you were on an older plan that is currently affected by a price increase. You will see the notification on the last page of the January invoice, when downloaded as PDF. 

Same thing just happened to me. I didn’t authorize anything and the message said I changed my plan. This is NOT TRUE 

Hi ​@Karen Weishar-Ruetz 

We have been unable to identify your account based on your community profile.

Please log out from your community account and log back in using the steps in the screenshot below, so we can look into it further

Koodo should changing the wording from " because you changed your plan" to " because we increased the plan price" and maybe add a line " please check the note on the last bill."