I don’t usually need to talk to a person. But when it comes to billing issues why isn’t this an option? I’ll never recomment Koodo to anyone, no matter how cheap it is. I didn’t realize it was this much of an issue to get something resolved. Yes, 90% of stuff can be handled online. But I am not a robot and do not want to communicate with a robot!
If I’ve been overbilled how do I resolve this?
What kind of billing issue are you referring to? Are you able to provide a screenshot of your bill with a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
+4Hi
We are sorry to hear you didn’t manage to get help regarding your bill!
We would like to make sure your feedback is forwarded to the appropriate team, will you please let us know if you encountered any specific issues when you tried to get help with the virtual assist?
Regarding your inquiry, if you wish to provide more details about the bill you are referring to, we will do out best to help!
My bill this month was $5 more, and there was a pop up explanation. However, I didn't make or authorize a change to my plan as the message indicates. Seems like it should take a live agent a quick review to confirm this, where as the virtual assistant at best goes in circles by limiting the back and forth to unrelated prompts.
Here is the previous month's bill, that shows it's exactly the same plan without any changes (80GB UL)
+4Hi there
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