I received a call from Melissa on Koodo’s customer retention team (her number 250 984 2316) in response to my complaint of the increase in my monthly fee from $40.00 to $45.00. I have been a Koodo customer for approximately 2 years, and a Telus mobility customer most of my long adult life.
Melissa proposed
- to reduce the increased monthly bill of $45.00 to $38.00 (which was closer to my original plan of 40.00 when I originally signed up with Koodo)
- to supply a free phone for 18 months
After a lengthy process (too convoluted to type) Melissa agreed to fix the billing problem, and I would not have any free phone that was offered by Koodo.
Today I received a bill for $691.47 that reflects an accumulation of monthly bills of $228.62 (3 months accumulation)
To my surprise, when I called Melissa today regarding the outrageous monthly bill, her number was out of service.
I would like this resolved. Please contact me.
Stuart
