Please help connect me with agent to cancel my subscription.
After spending over 3 hours on hold on 2 different days and reviewing Koodo community thread, seems people have only been successful after another Koodo employee requests internet team reach out.
I do not think it reasonable to have people waste endless hours on something that should be simple. If there is another way of canceling, please share this. I no longer require this service and requesting it be canceled ASAP.
Hi there,
This is a common issue as of late. I'll flag a rep to assist.
Just make sure you're logged into the community using your self serve credentials and they can reach out to their technical team about a request to cancel.
+4Hi
We are sorry to hear about the long waiting times!
We have just sent you a PM so we can confirm some more details and further assist, please check your community inbox when you get the chance!
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