Having

Question

I need immediate escalation. I am being billed for a phone and line that I never requested, never received, and do not have in my possession. I have contacted Koodo seven times and the issue is still not resolved. My bill continues to show incorrect charges.

I’ve already tried every troubleshooting step on my end (cache cleared, incognito mode, multiple browsers). Nothing works, and I cannot reach a live agent through the standard channels.

I require this matter to be corrected immediately and the invalid charges removed. Please escalate this to a supervisor or the credit/billing department without delay and provide written confirmation that the unauthorized line/device will be reversed on my account.

I expect a response with a clear resolution path.

Thank you.

Darius Koodo · Accepted Answer

Hi there ​@Samer123We’re sorry to hear that the experience was less than ideal. We noticed that you already spoke with an agent over the phone on the 13’th of November and the request was already addressed in the ongoing bill cycle. Once the new invoice will be generated, it will also show the changes.In order to confirm more details, we also sent you a private message in regards to the situation, feel free to respond whenever you have the time.

Allan M · Answer

I’ll flag a rep to see if they can provide any more information as to why it hasn’t been corrected yet after reaching out to customer service already.

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