A few weeks ago I received an offer from Telus to switch from their Public Mobile Company to Telus. When I called the number I was directed to Kodoo reps. The plan I was quoted by Telus was TPZP25 $25/month when paying by bank debit monthly, with i=unlimited Canada wide talk /text.
The rep (Miguel Antonio) said I would get a $15 credit on the first bill for switching over a with a month left and paid on my Public Mobile bill. I was expecting a bill in the order of $10 + tax for my first bill.
I was shocked to receive a first bill of $129.56 not reflecting the $15 discount, and seeming to charge for a connection fee which was stated was not applicable.
I think I will bring this to the attention of Speakers Corner at City News and the CRTC as this is an obvious bait and switch tactic.
I will also instruct my bank to decline any Kodoo billing and will put my old and currently active Public Mobile sim card back in my phone and have my number transferred back to Public Mobile. I am very disappointed I could speak to someone to set up an account but when I call the Telus number my phone number is not recognized in their system.
First bill does not reflect what was agreed to on the phone at sign up
Can you provide a screenshot of your bill showing a detailed list of charges? Make sure to remove any personal details, as this is a public forum.
+4So declining billing only effects you as Koodo/Telus reports non-payments to the credit bureaus and it will effect your credit score. I do agree that you shouldn’t have to pay for things that weren’t agreed upon, however there are proper processes to fix things.
If you were told one thing and got another, that’s not okay. I have you tried getting in touch with a rep yet to ask if it was just error and if it could be corrected on your bill? If not, we can flag one here to take a look at things for you!
If you just wanted to cancel and go back to public mobile too, that is an option, but you wanna ensure you let Telus know so that the additional balances can be waived.
As well, you were talking to a Koodo rep but were given a Telus plan? Reps can be multibrand but if your service is currently with Telus, you’ll want to chat with their customer support team.
+4
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