Skip to main content
Koodo Community
Community
Solved

first bill discount

  • January 28, 2026
  • 1 reply
  • 34 views
J

Hi,

I recently signed up for this plan, which requires pre-authorized payments to receive the $10 discount.

My first auto-payment attempt was declined due to a bank-side issue, which has now been resolved, and auto-pay is currently enabled on my account.

Since this was my first month and the issue is fixed, could you please consider applying the $10 auto-pay discount for this billing cycle as a one-time courtesy?

Thank you very much for your help.

 

Bill Overview

Jan 02 - Feb 01

Balance forward

$0.00

 

 

Monthly charges

$50.00

5G 60GB Canada-US-Mexico (up to 250Mbps)$50.00

$0 Unlimited Long Distance Pack (27 countries)$0.00

Easy Roam INTL- PayPerUse Access On$0.00

 

Additional charges & credits

$8.33Partial charges & credits

5G 60GB Canada-US-Mexico (up to 250Mbps) (Dec 27 To Jan 01)$8.33

Subtotal

$58.33

GST

$2.92

PST-BC

$4.08

Total Due

$65.33

 

 

 

 

Best answer by Flo Koodo

Hi ​@Jungmindo 

Upon checking, we can see the pre-authorized bank payments were set up after the bill date, this would be the reason why the discount wasn’t applied. 

Unfortunately, the discount applies only if the pre-authorized payment is set up before the billing date, otherwise it will start applying as of the next bill → https://www.koodomobile.com/en/help/auto-pay-discount

    1 reply

    Flo Koodo
    Forum|alt.badge.img+4
    • Flo Koodo
    • Official Rep
    • Answer
    • January 28, 2026

    Hi ​@Jungmindo 

    Upon checking, we can see the pre-authorized bank payments were set up after the bill date, this would be the reason why the discount wasn’t applied. 

    Unfortunately, the discount applies only if the pre-authorized payment is set up before the billing date, otherwise it will start applying as of the next bill → https://www.koodomobile.com/en/help/auto-pay-discount

    Terms & ConditionsAccessibility statement
    Koodo Community