Hello, my bill has always been the same for as long as I can remember. I have been with koodo for years. This month it is significantly higher. How can I figure this out?
Question
Extra Charge
You can log into your self serve account and download your last 2 detailed pdf ebills and compare them to see what changed. If the plan price changed, then I suggest taking a look at the fine print of the pdf before the change to see if there is a notification of the upcoming change.
No worries.
Some credits have expiry dates and only lasts for a specific time.
Depending on your plan, you may want to try to change your plan and see what plans are available to you in self serve
My rate is currently 39$ but will increase to 44$ for 20gb of data and unlimited calling. Im a student and this is not manageable for me. Do you know of any other student friendlier plans with koodo? When I look at the other plans offered to me there is nothing cheaper.
When you go change your in self serve, do you see cheaper plan?
Can you post a screenshot of what you? Just black out any personal info like phone number or account number
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.