Hi there,
as per every other month, I have $42 in incorrect easy roam charges. we live in victoria, bC which is very close to the USA and despite having my network manually selected to KOODO and my roaming turned OFF in my cell phone, i somehow still tap into the US towers. please remove this charge from my bill ncluding the applicable taxes, i have not travelled to the USA in over 13 years and have zero desire to now. thanks
Best answer by Darius Koodo
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the days with the charge and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account.
+4Let me flag a rep to look into it again.
Disabling data roaming in your phone would help but this doesn’t fully stopping from roaming. To avoid it, you would have to disable automatic carrier selection in the phone settings. Set it manually to Koodo should help
Can you check your network settings to see if it has reverted back to Automatic or if it is still manually set to Koodo?
+4Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the days with the charge and confirmed accidental roaming. A credit was applied for the fees and will update within 3-5 minutes in the Self Serve account.
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