I recently was travelling outside of canada and mistakenly bumped call voicemail. Within 2 seconds I noticed and turned it off but I got charged for easy roam for the day. I am wondering if there is any way to reverse the charge since it was clearly a mistake and I didn’t not use any other part of my phone plan during the day. I didn’t realize it would end up charging me until I got my bill.
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I’ll flag a rep to see what can be done. It’s YMMV when it’s accidental, but “proper.”
Hi there
As usage is present while Roaming, even if the usage is 1 of the 3 services (Voice, SMS or Data) that triggers the Easy Roam, the charge is valid.
If you want to further investigate the day with the charge, feel free to schedule a callback through our Koodo Assist or send us a private message on Social Media through the contact list on the bottom right of the page.
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