On my last bill one of the numbers was charged for roaming. The phone was out of the country but a travel pass was purchased. However it was charged as a daily rate. I have screen shots showing the text to koodo and reply confirming the dates the pass was added. I'd like these charged fixed so I can pay the remaining bill's balance. Thanks.
Question
Dispute Roaming Charges on Bill
+4Hi
We can definitely look into it! Will you please confirm the last two digits of the phone number in question and let us know when the travel pass was purchased?
+4Just to confirm, how many days of roaming have you used? And is the total number didn't exceed the number of days in the travel pass?
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