I was charged US roaming charges while in southern BC (at the Red Ski hill), but never entered the US. Please reverse these charges.
Question
dispute roaming charges
+4Did you actually get charged? Did you receive your invoice yet? What date were you charged for?
+4Let me flag a rep to look into it. In the future to avoid issue like this, when you travel near US border, please disable data roaming. Manually select Koodo in carrier settings can also help.
+4Hi
We have reviewed all the numbers and could not locate any charge on any of the invoices. For March 4 there is no charge visible in your account for roaming.
Would you be so kind to access your detailed bills here http://koo.do/2teMhZk by selecting Download bill(PDF) and let us know if the charge still appears after you download the invoice.
+4Sorry for the confusion
We have reviewed the account and we have been able to remove the roaming charge, feel free to check the details in self serve when you get the chance.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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