Dispute of Charges and Contract Termination

It is important to note that the Unlimited Long Distance Pack only allows you to make international calls within Canada to 27 eligible countries. https://www.koodomobile.com/en/help/koodos-pick-your-perk-plans

Did you add the Perk to your Self-Serve account? Can you confirm whether you made these calls while abroad? If you called outside of Canada, they are not included in your plan and the roaming charges are considered valid.

What do you mean by “adding the Perk”?  changed my plan, and it included international calls, but there was no clear information about the 27 countries covered.

I made these calls from Canada to my home country. I usually use WhatsApp for calls, but due to the lack of clear information, I used my plan for international calls. Unfortunately, I later found out that these calls were not covered as international calls.

Which country are you making the calls to? Are you able to log in to your Self-Serve account to check whether you have an add-on for international calling?

Can you provide a screenshot of your plan and a detailed list of charges on your bill? Make sure to remove any personal details, as this is a public forum.

i made the call from Toronto to morocco

That explains why you were charged. Morocco is not one of the eligible countries under the Unlimited Long Distance Pack.

that’s obvious if not you will not find me here discussing these things 

so now what should I do go to person who change my plan without explaining this.

It would be the ideal option for you. Alternatively, you can schedule a callback through Koodo Assist to speak with a rep. https://Koo.do/Chat