I recently switched to a different cell phone carrier and I got my last bill from koodo and I’d like to dispute my bill. I’ve tried to use the ai assistant to get a call back from someone but since my number is now with a different carrier the ai bot wont let me sign in as it says my phone number isn’t associated with a koodo account. I can log into my self serve but I can’t get ai to sign me in the chat to get to speak to a real person. What’s the solution?
Question
dispute my bill
Hi there,
What charges on the final bill were you looking to dispute / which charges were not as you were expecting?
You can be helped on this platform depending on the charge, but some more information on the charges would be required.
Hi there,
What charges on the final bill were you looking to dispute / which charges were not as you were expecting?
You can be helped on this platform depending on the charge, but some more information on the charges would be required.
$13 in additional data charges
I need to know what specific charge you’re disputing—like unexpected fees, wrong proration, or service charges.
Also, can you still log into your Koodo account, or is it locked after cancellation?
Once I know these details, I can tell you whether it’s something fixable through your account or if you’ll need to talk to a rep directly.
$13 in additional data charges. I can log into self serve
Can you provide a screenshot of the charges by downloading the pdf bill from self serve? Make sure to block out any personal details.
If you had a plan that had included data then you should not have received an individual charge for data unless you used pay-per use. Does the charge specifically say for data? A screenshot would help with this.
Can you provide a screenshot of the charges by downloading the pdf bill from self serve? Make sure to block out any personal details.
If you had a plan that had included data then you should not have received an individual charge for data unless you used pay-per use. Does the charge specifically say for data? A screenshot would help with this.
Hmm, based on the image of the bill it looks as if you actually went over your allotted amount of data (20GB of shock free but shows approx 24GB used). This would then trigger additional charges.
When you check under your lines usage in self serve, does it indicate that you went over the amount for that time period?
+4Hi
We have looked into it and we have been able to remove the charge as this was triggered due to a glitch as per our findings.
You can see the updated amount due in self serve.
Let us know if you have further questions.
Hmm, based on the image of the bill it looks as if you actually went over your allotted amount of data (20GB of shock free but shows approx 24GB used). This would then trigger additional charges.
When you check under your lines usage in self serve, does it indicate that you went over the amount for that time period?
I was on a 60GB plan with rolled over data (over 100GB of data) starting my trip. During my trip I saw that Koodo had a cheaper plan at 20GB so I signed up for it. That was March 16th. I received an email stating that my new 20GB plan would start at my newest billing cycle which happened to be March 16th. At that point it worked fine for a day and the following morning I got a text message from Koodo stating that I used 100% of 100mb (mb not GB) and that my data was stopped and that I wouldn't have data unless I purchased it until March 21st. I contacted support and they weren't sure why that happened so they gave me 25gb extra data so that I wouldn't have to buy more data.
Every month I’ve used from 8gb - 12 gb of data. I never got close to my max. ever. I used mostly wifi and didn't stream anything during my trip.
Hi
We have looked into it and we have been able to remove the charge as this was triggered due to a glitch as per our findings.
You can see the updated amount due in self serve.
Let us know if you have further questions.
Thank you
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