Hi Koodo team,
I checked my bill to pay for last month, but it said I changed my plan. I did NOT change my plan and instead of paying the regular 43$ as I have been for the past few years, I now have 50$ to pay for the exact same plan! I did not authorize those changes and I would like some answers before I pay for last month's bill.
Thank you,
Justine
Best answer by Oliver C
Hi there,
When you check the previous month's PDF bill, do you see a notice of the increase? It should be in smaller print on one of the pages.
If you're not in a contract term, then koodo can raise the price of your plan using your PDF bill as their method of notice. I suggest you review the prev month, the steps to download the full bill can be found below. For some, this increase has been appearing as a plan change.
It may be worth seeing if cheaper plans are available in self serve that you can switch to as a solution to the increase, but they're allowed to increase it per the service terms.
Hi there,
When you check the previous month's PDF bill, do you see a notice of the increase? It should be in smaller print on one of the pages.
If you're not in a contract term, then koodo can raise the price of your plan using your PDF bill as their method of notice. I suggest you review the prev month, the steps to download the full bill can be found below. For some, this increase has been appearing as a plan change.
It may be worth seeing if cheaper plans are available in self serve that you can switch to as a solution to the increase, but they're allowed to increase it per the service terms.
I did not intentional use my phone out of country i was trying to get my wifi calling to work in my house and shows i was charged $18 a day
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