Didn't receive auto pay discount

If your plan is eligible and you’ve set up pre-authorized payments, the auto-pay discount should kick in by your second bill. But not all plans get the discount—older or starter plans aren’t included. 

Can you double-check that your plan is one of the eligible ones in Self Serve? Also, is your payment set up to pull directly from your bank, not just a credit card? Sometimes that matters for the discount. 

If both those things check out and you still don’t see the discount, let me know which plan you’re on and how you set up your payments so I can help more! For more info, you can check out the auto-pay discount details on Koodo’s help page.

Hi, 

This is our second bill cycle and it comes directly from my bank account 

The plan we selected was a 45.00 plan with a 10.00 discount. 

Unfortunaely that screenshot does not confirm whether or not you have autopay setup with bank debit to get the discount. We need to confirm that’s the issue. 

Thanks for the reply, does this help?