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Question

Didn't get auto-pay discount.

  • March 28, 2025
  • 1 reply
  • 18 views

Wendy Bertin

I signed up for auto pay and I have 3 lines. 

It auto paid my last bill no issues. 

I now have a second bill but there is no discount reflected on the bill? Should I wait one more cycle to see if it comes off the next one? I don’t understand why it wouldn’t come off this time. 

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1 reply

Georgia Koodo
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Hi ​@Wendy Bertin, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly check for you but we cannot access your account without authentication. 

https://uploads-us-west-2.insided.com/koodomobile-en/attachment/53eebe26-7048-4a2b-bd8c-30af2c2613ca.png


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