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Did not change my $20/30GB plan and price bumped up to $27/month with no prior notification

  • February 13, 2026
  • 3 replies
  • 0 views
A
  • AJ
  • Organizer

Hi:

I just got my February bill and to my shock the price has been bumped up by $7 with no prior notification in my previous bill or by email. In the Self Serve it’s indicating that “Your bill's higher this month because you changed your plan.” - NO I DID NOT, so stop stating incorrectly Koodo.

I have tried to schedule a callback and of course it keeps looping and looping and does not allow me to do so. What options do I have to speak to an agent and get my plan back to $20? When I had signed up it was confirmed to me that this is a permanent price and will never go up.

Thanks.

    3 replies

    M
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    • MilkyWay
    • Mobile Master
    • February 13, 2026

    Did you check your previous bill? There should be a section in small print at the bottom of the last page notifying you of the rate increase.

    A
    • AJ
    • Author
    • Organizer
    • February 13, 2026

    Yes noticed it now, of course it’s in “fine” print and no one bothers to read it:

    Update to your monthly rate plane (LOL it’s plan)
    Starting in February 2026, your monthly rate plan fee will increase from $20 to $27. If you do not agree with this change, you may cancel your service without
    penalty within 30 days of the effective date of the change. If you recently changed or upgraded your plan, please disregard this message.

     

    So the effective date is my February bill start date then - February 10th? And why is it noted as “you may cancel your service without penalty”? What penalty is being referred to when I am not under any contract with Koodo? I’m on a BYOD plan.

    D
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    • Dennis
    • Mobile Master
    • February 14, 2026

    In your case there will be no penalty since there is no tab.  It is redundant, but some customers are not as knowledgeable, so the extra emphasis is a reminder. 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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