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Question

customer support

  • February 9, 2026
  • 3 replies
  • 52 views

How do you get a call back? I refuse to deal with the chat bot ever again. I will move my long time services to a new provider if there is no number to call and talk to a rep.

3 replies

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  • Mobile Master
  • February 9, 2026

What is the issue you are experiencing? We may be able to assist you here in the Community.


  • February 9, 2026

This is a customer forum. There is no phone number to call - just the annoying Chat Bot.

You can reach them thru Facebook and Twitter at the bottom of the page as an alternative. I don't think it is instant though.


Flo Koodo
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  • Official Rep
  • February 9, 2026

Hi ​@Countrygal25 

 

We have looked into it and we can see that you managed to get in touch with a rep in the meantime who was able to assist!

if you would like to share more details about the challenges you had with the chatbot, we’ll make sure to forward them to the support team.

 

EDIT: We can see that you were in touch with the Expert Messaging team before reaching out here on the community. Have you had the chance to check their response to your message?