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credit payout

  • February 20, 2026
  • 1 reply
  • 24 views

Hi there

i was over charged for accidental roaming that was credited on my account. Because of the constant accidental roaming charges I canceled my account. I now have a $394.24 credit that I would like returned to my credit card since I no longer receive service. Thank you kindly. 

Best answer by Oliver C

Hi there,

Refunds for any amount above $5 for unused days will be automatically processed within seven days from the first bill after cancellation.

The refund will be issued to the payment method on file. For any other payment method, including Visa Debit, a cheque will be mailed to you. More details can be found below. 🙂

https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo

1 reply

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  • Mobile Master
  • Answer
  • February 20, 2026

Hi there,

Refunds for any amount above $5 for unused days will be automatically processed within seven days from the first bill after cancellation.

The refund will be issued to the payment method on file. For any other payment method, including Visa Debit, a cheque will be mailed to you. More details can be found below. 🙂

https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo