Hello, I upgraded my phone through you, and was informed at the time, that there would be no extra charges, but now there is a connection fee added.
My bill is almost 3 times normal.
Would really appreciate any assistance on this,
Thank you
Alan
Just found out, that I should get a credit back on my 3rd bill.
Problem solved.
Love my new phone.
Alan
Check your detailed PDF bill in Self Serve (pages 3-4) to see the connection fee breakdown; it often applies to phone upgrades done over the phone or in-store, even if not mentioned. Online upgrades skip the usual $80 fee.
First bill after upgrade is prorated (partial + full month), which can triple it.
Upload a screenshot here (hide personal info) for community help, or if needed. What upgrade method did you use?
The upgrade was “over the phone”, but the call was due to an issue that needed phone support to rectify.
I was offered this as a promo.
I did ask at the time if there were any charges at all for this change, and was informed that there were none.
The original problem was fixed, and I am happy with the professional, and courteous service I received.
Oddly enough the problem was that I had problems with my online account.
+4The upgrade was “over the phone”, but the call was due to an issue that needed phone support to rectify.
I was offered this as a promo.
I did ask at the time if there were any charges at all for this change, and was informed that there were none.
The original problem was fixed, and I am happy with the professional, and courteous service I received.
Oddly enough the problem was that I had problems with my online account.
If you upgrade or activate a new line with a rep, the system automatically charged you a connection fee. Typically if there is a promotion, they will refund it by providing credit. Did you recall the rep offered something like that?
As well if possible can you post a snapshot of the page 3 and 4 of the pdf bill in self-service? Hide all personal information before posting please
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