I cancelled my service but I’m still getting billed, including a late fee charge despite not using any service. I cancelled my service and my phone number no longer works before the next billing cycle begins. I’m out of the country so callback is not an option. Koodo won’t connect me to a rep without a phone number matching my account.
How am I supposed to get in touch in this situation?
Log into your Koodo Self Serve account online (from any device/browser) to check your detailed PDF bill; pages 3-4 will show exactly what the charges and late fee are for, like any proration or final cycle stuff even after cancellation
Log into your Koodo Self Serve account online (from any device/browser) to check your detailed PDF bill; pages 3-4 will show exactly what the charges and late fee are for, like any proration or final cycle stuff even after cancellation
Thanks for your response. I already checked my bill and it was for a regular tab charge for a cycle I did not use, hence my confusion. No other extra charges were listed on the bill.
I stopped my service on Jan 2. The cycle I was charged for was from Jan 7 - Feb 6.
I’ve also paid off any remaining balance before cancelling my number.
If you have any suggestions, I’d appreciate it. Thanks!
When you cancel an account the remaining tab and tab bonus goes on the final bill which gets issues after you cancel. To confirm based on what you said, did this already happen, you paid it, and then you received another bill for a month of service?
The pdf bill should high light the remaining tab and tab bonus thats needed to be paid.
+4Hi
We have looked into it and we can confirm the tab charge on the January bill was the last one remaining on your service agreement. We recommend downloading the service agreement in self serve and if you have further questions, please let us know!
Hi
We have looked into it and we can confirm the tab charge on the January bill was the last one remaining on your service agreement. We recommend downloading the service agreement in self serve and if you have further questions, please let us know!
I tried accessing the service agreement in Self-Serve and the website says “Service Unavailable.” I also could not access Account History for the same reason. I’ve waited for a while and tried again many times and the issue remains.
For clarity, my last payment was made on Dec 25, 2025 (cycle Dec 7 - Jan 6) and I cancelled my service on Jan 2. I don’t have any other tab bonus. Is the bill from Jan 7 - Feb 6 the remaining tab for Dec 25 - Jan 2?
Please also let me know if there’s another way to contact Koodo if I no longer have a phone number. Email would be much more convenient than this platform. Thanks.
+4
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