I see… if you want to change your prepaid plan, you have to do it one day BEFORE it renews, not on the renewal day itself. In your case, it renewed the $50 plan and then you changed it, paying an additional $25.

However if you contact Koodo and explain your situation, I’m sure they will be lenient this one time. You can schedule a call back using koodomobile.com/prepaidchat - good luck!

@Sophia Thank you. Do you know what cp# can I call or customer service.?

As Sophia mentioned earlier, you need to schedule a callback through the chat.