Hi ​@Damanpreet Bajaj 

We could not identify an account based on the log in method you used here. You can log out of the Community and when you log in, use the Self Serve option, as shown in the picture below and we would gladly look into that for you: 

Let us know when it is completed. 

We have edited your post as it includes personal information and this is a public forum.

done i just replied throuh my self serve

Thank you!

We have looked into it for the previous bills and based on the details, the roaming charges were triggered by usage made for calls and texts, and for some bills there is also usage for data.

We see that you discussed with an agent back in November who was able to provide more details about the usage and the bill.

When roaming, the coverage is not provided by Koodo, but by the roaming partners in the country you roam, we recommend checking this link for more details about the network providers in roaming and the coverage. 

This article provides more troubleshooting steps in case you experience issues when roaming.

The current bill includes a past due amount, we recommend downloading the PDF bill in self serve for a breakdown of the charges.

We have sent you a PM with more details, please check your community inbox when you get the chance.

If you can't provide the service properly, then why the hell are you still charging me for it?! I haven't used your SIM since November, and I can't even turn it on, yet you keep adding to my bill. I'm stuck in this mess and can't even schedule a callback because the damn SIM won't turn on! But still, I’m forced to pay for services I’m not getting!

Enough with your ridiculous excuses about my conversation with your rep! If you have the records, you’ll see I clearly told him that I couldn’t even use my SIM. But no, you guys keep charging me $16 every time I try to turn it on, just to receive an OTP that never even comes through! This is nothing but daylight robbery!

As Flo explained, it’s connecting through roaming partners. Are you contesting Flo saying that you made calls and outgoing texts? Indeed, receivng OTP’s wouldn’t incur roaming charges. Any other usage besides receiving SMS would. And you’re saying you made no calls, or received no calls that connected, and you sent no SMS’s? No data usage?

To login into my some of canadian accounts i have to receive otp and for that i need to turn on my sim that means adding per day easy roam charge the moment i turn my sim on it adss 14-16$ per day and to my surprise i do not receive the otp even i checked out with different websites for otp seems that your connection is not good

So it has happened so many times

And mind you its been three months in not even able to turn my sim on properly i cannot even schedule a call back

Then you got data usage or something. It does not automatically charge you simply for turning on your sim. Again, Flo is saying calls and outgoing texts are showing up as causing charging. Simply turning on your sim and getting charged implies it was data usage. But some kind of usage would have had to happen. It’s theoretically possible that it’s a glitch report in your case, but that’s quite rare and very difficult to prove. Thats why I’m trying to confirm if you’re denying that you made or received any calls, or sent any outgoing SMS, or had data roaming turned on.

You must be able to connect with a roaming partner in the country you’re in. You don’t connect directly to Koodo. What troubleshooting did you attempt?