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Hey everyone,

 

I was told there would be no connection fee for my two lines, but my bill initially included a $70 connection fee per line, which was later credited. However, I noticed on my final bill that the taxes were still applied on the connection fee before it was waived.

 

This doesn’t make sense to me- if the fee was refunded, shouldn’t the taxes on it also be removed? Has anyone else experienced this? Do I need to contact Koodo support to get this fixed?

 

Would appreciate any insights before I reach out. Thanks!

 

Hi there ​@Puneets 

 

Please see pdf for each line, you will see that the credit came with the tax applied as well, for both lines. 

 

 

​@Boa_Guy Koodo GST and PST calculation for the amount of 34.20 is way off in the bill. Its supposed to be 38.30 but in bill for both the lines its 47.13$ each

Hi ​@Puneets, we can see you were able to speak to one of our agents and they were able to assist. We’re here if you ever have any questions. 

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