Charged roaming by mistake

Once you received your bill and the charge was there, then come back here to get support.

We can flag a rep to check your account then.

Hi ​@Paulsharpe 

Please let us know here or start a new post once the bill issued and we will look into it further.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Typically the charges are reversible once on a generated bill. You can follow-up here when you get the bill, and we can flag a rep to confirm and assist. For future reference, the following article explains how to adjust phjone network settings that should prevent it from happening again. Note that a phone restart can revert the network changes: 

Hi,

As you were just notified of the charge today you will need to wait until your bill comes out indicating the charge in order to dispute it. This is because a lot of these charges get screened out when you receive the bill.

If the bill comes out showing the charge, feel free to message here again and a rep can take a look. Going forward. I suggest you turn off roaming and adjusting your carrier selection settings from automatic to manual and then koodo. More info on this can be found below.

https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling