Hello,
I was charged an $18 roaming fee while I was in Europe but I did not roam. I bought an e sim the first day I arrived. Please have this charge reversed. Thank you.
Solved
charged international roaming when not used
Best answer by Georgia Koodo
Hi
For more information on how to prevent accidental charges while roaming, please check out the article linked above.
The charges are valid, but if you would like to dispute them further you can send us a private message on social media via Facebook, Twitter/x or Instagram or speak to the Koodo Expert Messaging team via the Koodo Assist.
This topic has been closed for replies.
Hey,
Check your detailed PDF bill (Self Serve > Bills, pages 3-4) to confirm what triggered the $18 charge; could be an SMS ping, Live Voicemail, or data even with eSIM.
To avoid this next time: Airplane mode on, data off, or SIM out (Data Roaming toggle often misses voice/SMS). See https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling.
If you want, I can flag a rep for you to review this.
Unfortunately it was probably something you didn’t intend to occur that caused it. You can opt to remove internaitonal data roaming in your self-serve add-ons, which will mean the only way to roam would be to acept or make a call (including voicemail) and making an ongoing SMS. That should prevent any further unintended roaming, and you’ll keep the option to receive 2FA texts as required at no additional cost
+4Hi
For more information on how to prevent accidental charges while roaming, please check out the article linked above.
The charges are valid, but if you would like to dispute them further you can send us a private message on social media via Facebook, Twitter/x or Instagram or speak to the Koodo Expert Messaging team via the Koodo Assist.
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