Hello,
I was charged a roaming fee on Nov 8th, despite not having left the country. Furthermore I had data roaming off so I shouldn’t have been charged at all. Please reverse this charge on my Nov bill.
Thank you.
Answer
Charged for roaming
Best answer by Darius Koodo
Hello
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can follow the steps mentioned by
We have a great help page here that goes into more details : https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
This topic has been closed for replies.
Let me flag a rep to help you out.
To avoid this from happening again, you can manually select your network to Koodo, so that your phone does not automatically connect to a cellular tower. You will need to do this every time you restart your phone.
In the meantime, you may want to upvote this idea. If there are enough votes, Koodo may consider this option in the future.
+4Hello
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can follow the steps mentioned by
We have a great help page here that goes into more details : https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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