Hi,
I have been charged for changing the rate plan. Please revert it or waive it.
thanks
Charged for Rate Plan Change
Hi there,
Can you expand on the charges? Recently, others have experienced a rate plan rate increase that had appeared on the bill as a rate plan change charge, was this the cause? Or did you call in and have a rep change the plan for you?
The rate of the plan I was on was changed without any email communication and I called a rep who changed my plan to a lower rate plan. But then I was charged 15 CAD for rate plan change
+4Hi
We have looked into it and we have been able to apply the credit as per the note from the rep you discussed with.
We are sorry for the misunderstanding!
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